> Source: https://tryordinary.com/support/

# Ordinary support

How can we help?

Real humans, real replies. Usually within a few business hours — often faster.

Get in touch

## Tell us what you need.

Form goes straight to a real human. Connection issues, billing,
sales questions, privacy requests, bug reports — pick the
reason and we'll route it. Usually a reply within a few
business hours.

Leave this field empty

Your name

Email

What's this about?
Support — something's not working Sales — questions about plans or Enterprise Privacy — data deletion or compliance Something else
Your message
Send message

Got it. Message received.

A human will reply within a few business hours. We'll
come from a tryordinary.com address.

Prefer email? Reach us directly at  [support@tryordinary.com](mailto:support@tryordinary.com).

## Other ways to get help

### In-app help center

Already a customer? The help button at the bottom-right of
every dashboard page opens an AI assistant trained on our
docs. Most questions get answered immediately; if it can't
help, it escalates to a human.

[Open the dashboard →](https://app.tryordinary.com/sign-in)

### Sales & Enterprise

Evaluating Enterprise? Have deployment questions, custom
pricing requests, or want a demo for your team? Reach
sales directly — we'll get back the same day.

[sales@tryordinary.com →](mailto:sales@tryordinary.com)

### Live status

Wondering if something's broken? Our status badge sits
at the bottom of every page on this site. Click it for the
full real-time health view of every Ordinary subsystem.

[View status →](https://app.tryordinary.com/status)

### Privacy & data deletion

For privacy-specific questions or to request deletion of your
data, email  [privacy@tryordinary.com](mailto:privacy@tryordinary.com) or follow the steps on our  [Data Deletion page](/data-deletion). Full policy details on the  [Privacy Policy](/privacy).

## Common starting points

- [My numbers don't match Shopify How Ordinary reconciles to the cent — and what to do if you spot drift.](/solutions/reconciliation)
- [Connecting Shopify What scopes we ask for, what flows in, what stays untouched.](/integrations/shopify)
- [Connecting Meta Ads Spend, performance, and the Conversions API in one place.](/integrations/meta)
- [Plan & pricing questions GMV-scaled tiers, what's included, when to upgrade.](/pricing)

## Frequently asked

How do I contact Ordinary support?
+
Email support@tryordinary.com or use the form on this page. A real person replies — usually within a few business hours on business days.

Is there a help center or documentation?
+
Yes. The Ordinary Help Center at help.tryordinary.com has setup guides, integration walkthroughs, and troubleshooting. Inside the app, the help button at the bottom-right opens an AI assistant trained on the same docs.

How do I request deletion of my data?
+
Email privacy@tryordinary.com or follow the steps on our Data Deletion page. Full details are in the Privacy Policy.

How can I tell if Ordinary is having an outage?
+
The status badge at the bottom of every page shows live system health. Click it for the full real-time status of every Ordinary subsystem.

Do you offer Enterprise plans or custom pricing?
+
Yes. Email sales@tryordinary.com with your team size, GMV, and any deployment questions, and we'll get back to you the same day.

## Still stuck? Just email us.

We read every message. No tickets, no bots, no triage queue.

[Email support →](mailto:support@tryordinary.com)