Support
How can we help?
Real humans, real replies. Usually within a few business hours — often faster.
Get in touch
Tell us what you need.
Form goes straight to a real human. Connection issues, billing, sales questions, privacy requests, bug reports — pick the reason and we'll route it. Usually a reply within a few business hours.
Got it. Message received.
A human will reply within a few business hours. We'll come from a tryordinary.com address.
Prefer email? Reach us directly at support@tryordinary.com .
Other ways to get help
In-app help center
Already a customer? The help button at the bottom-right of every dashboard page opens an AI assistant trained on our docs. Most questions get answered immediately; if it can't help, it escalates to a human.
Open the dashboard →Sales & Enterprise
Evaluating Enterprise? Have deployment questions, custom pricing requests, or want a demo for your team? Reach sales directly — we'll get back the same day.
sales@tryordinary.com →Live status
Wondering if something's broken? Our status badge sits at the bottom of every page on this site. Click it for the full real-time health view of every Ordinary subsystem.
View status →Privacy & data deletion
For privacy-specific questions or to request deletion of your data, email privacy@tryordinary.com or follow the steps on our Data Deletion page. Full policy details on the Privacy Policy.
Common starting points
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My numbers don't match Shopify
How Ordinary reconciles to the cent — and what to do if you spot drift.
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Connecting Shopify
What scopes we ask for, what flows in, what stays untouched.
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Connecting Meta Ads
Spend, performance, and the Conversions API in one place.
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Plan & pricing questions
GMV-scaled tiers, what's included, when to upgrade.
Still stuck? Just email us.
We read every message. No tickets, no bots, no triage queue.