Ordinary support
How can we help?
Real humans, real replies. Usually within a few business hours — often faster.
Get in touch
Tell us what you need.
Form goes straight to a real human. Connection issues, billing, sales questions, privacy requests, bug reports — pick the reason and we'll route it. Usually a reply within a few business hours.
Got it. Message received.
A human will reply within a few business hours. We'll come from a tryordinary.com address.
Prefer email? Reach us directly at support@tryordinary.com .
Other ways to get help
In-app help center
Already a customer? The help button at the bottom-right of every dashboard page opens an AI assistant trained on our docs. Most questions get answered immediately; if it can't help, it escalates to a human.
Open the dashboardSales & Enterprise
Evaluating Enterprise? Have deployment questions, custom pricing requests, or want a demo for your team? Reach sales directly — we'll get back the same day.
sales@tryordinary.comLive status
Wondering if something's broken? Our status badge sits at the bottom of every page on this site. Click it for the full real-time health view of every Ordinary subsystem.
View statusPrivacy & data deletion
For privacy-specific questions or to request deletion of your data, email privacy@tryordinary.com or follow the steps on our Data Deletion page. Full policy details on the Privacy Policy.
Common starting points
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My numbers don't match Shopify
How Ordinary reconciles to the cent — and what to do if you spot drift.
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Connecting Shopify
What scopes we ask for, what flows in, what stays untouched.
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Connecting Meta Ads
Spend, performance, and the Conversions API in one place.
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Plan & pricing questions
GMV-scaled tiers, what's included, when to upgrade.
Frequently asked
How do I contact Ordinary support?
Email support@tryordinary.com or use the form on this page. A real person replies — usually within a few business hours on business days.
Is there a help center or documentation?
Yes. The Ordinary Help Center at help.tryordinary.com has setup guides, integration walkthroughs, and troubleshooting. Inside the app, the help button at the bottom-right opens an AI assistant trained on the same docs.
How do I request deletion of my data?
Email privacy@tryordinary.com or follow the steps on our Data Deletion page. Full details are in the Privacy Policy.
How can I tell if Ordinary is having an outage?
The status badge at the bottom of every page shows live system health. Click it for the full real-time status of every Ordinary subsystem.
Do you offer Enterprise plans or custom pricing?
Yes. Email sales@tryordinary.com with your team size, GMV, and any deployment questions, and we'll get back to you the same day.
Still stuck? Just email us.
We read every message. No tickets, no bots, no triage queue.
Email support