Overview
Your reports can tell you that shoppers left a product page without adding to cart. They can't show you why. Maybe the size selector didn't respond, maybe the shipping details were buried, maybe a banner looked clickable and wasn't.
We built Session Replays so you can watch real visits to your Shopify store, from the landing page to the start of checkout, with the products each shopper looked at and the order they placed right beside the video. A drop-off number becomes something you can see, share with your team, and fix.
What you get
Every visit, and what they add up to
Watch a real visit
Each recording plays like a video: the pages a shopper saw, where their cursor went, what they clicked and how far they scrolled. A timeline beside the video lists every interaction, so you can jump straight to the moment that matters instead of sitting through the whole visit.
The shopping story, alongside the video
Next to the replay you see the visit in commerce terms: products viewed, added to cart, removed, and what the shopper searched for. A converted session shows the order it produced and links to it. It works the other way too: open any order and you can watch the visit, or visits, behind the sale.
See how far checkout got
The video ends where Shopify's checkout begins, and the timeline carries on from there: which checkout steps the shopper reached and whether they completed the purchase. You learn where a checkout was abandoned, not just that it was.
Findings across all your sessions
Findings write up the friction patterns that keep recurring across your recorded sessions, each with the number of sessions behind it and links to example recordings, so every finding is something you can watch for yourself. Rage clicks and dead clicks are flagged on every session and rolled up by page and element, so the button that keeps frustrating shoppers stands out. Findings need a body of sessions to work from, so an empty Findings page on a new store just means there isn't enough data yet.
Bookmark the sessions worth keeping
Star a session and leave a note saying why it matters. Bookmarks and notes are shared with your team and collect under Session Replays → Bookmarked, so the recording that explains a checkout problem is one click away for everyone who needs to see it.
Day to day
Easy to search, careful with data
Find the right sessions fast
Filter the recordings list down to converted sessions, sessions with rage clicks, or the sessions a finding is based on. Each recording also shows which A/B test variant the visitor saw.
Private by default
Anything a shopper types into a form field is masked in their own browser before it leaves. Replays show that typing happened, never what was typed.
Kept as long as it's useful
Replay video is kept for 30 days. Bookmarked sessions are kept until you remove the bookmark, and session statistics are kept for 90 days so trends stay comparable.
Available now
Session Replays is part of the Advanced plan. On Advanced, recording starts automatically once Ordinary's app embed is enabled in your theme, and you can switch it off any time in Settings.
Connect your store